Refund Policy

At Herzawg, we want you to feel as confident about your purchase as you do when capturing the perfect shot. We understand that things don’t always go as planned, and here’s how we handle it:

Digital Products

Our products include digital assets such as Fujifilm Recipes, Lightroom Presets, Guides, and Courses. Due to the instant, non-returnable nature of digital downloads, we generally do not offer refunds once a product has been purchased.

However, if you encounter a technical issue that prevents you from accessing or using your purchase, we’re here to help. Please reach out to us, and if the issue cannot be resolved, refunds may be considered on a case-by-case basis.

Processing Refunds

Once your refund request is received, we’ll carefully review it and keep you updated. If approved, your refund will be issued to your original method of payment.

Please note that while we process refunds promptly, the exact time it takes for the funds to appear depends on your card issuer or payment provider’s policies.

Contact

If you have questions about this policy or need assistance with a purchase, please reach out at herzawg@proton.me.

We’ll do our best to resolve any issues so you can get back to creating.